Terms & Conditions
Last updated: 28 February 2026
Our Terms in Summary
Written quotes are valid for 30 days.
A 50% deposit secures your booking date.
The balance is due on completion.
Any changes or additional work will be agreed before proceeding.
Customers must arrange electrics and plumbing unless agreed otherwise.
We carry public liability insurance, up to £5,000,000.
If there’s ever an issue, please contact us so it can be resolved promptly.
One free site visit and quotation are included. Additional visits and revised quotations are chargeable unless a deposit has been paid.
The full terms are set out below.
1. Quotations
An initial written quotation is provided following one free site visit and is valid for 30 days unless stated otherwise.
Quotes are based on the information available at the time of pricing. If additional work or unforeseen issues arise, a revised cost will be discussed and agreed before proceeding.
1A. Site Visits & Additional Quotations
An initial site visit and written quotation are provided free of charge for first-time customers.
If further site visits are requested before a deposit is paid, a charge of £100 per additional visit will apply.
If revised or additional quotations are requested before a deposit is paid, a fee of £50 per additional quotation will apply.
Once a deposit has been paid and the project is confirmed, any further reasonable visits or revisions required as part of the agreed project will not be charged.
2. Booking & Deposits
A deposit of 50% of the quoted price is required to secure a booking date.
The remaining balance is payable on completion of the agreed works, unless otherwise confirmed in writing.
3. Payments
Payment is due upon completion. Late payment may result in recovery action where necessary.
4. Customer Responsibilities
The customer agrees to:
Provide clear and safe access to the work area
Remove fragile or valuable items
Arrange electrical and plumbing work where required
Lee Valley Carpentry & Joinery Ltd does not carry out electrical or plumbing works unless agreed in writing.
5. Customer-Supplied Materials
Where materials are supplied by the customer (e.g. kitchens or doors), we are not responsible for manufacturing defects or supplier delays.
6. Variations
Any changes or additional work requested after acceptance of the quote may result in additional charges. These will always be discussed and agreed first.
7. Inspection & Completion
The customer should inspect the work on completion and notify us promptly of any concerns so they can be addressed.
8. Cancellations
If a confirmed booking is cancelled, deposits may be retained to cover time reserved and materials purchased. Partial refunds may be considered at our discretion where appropriate.
9. Liability
All work is carried out with reasonable skill and care.
We hold appropriate public liability insurance.
We are not responsible for pre-existing defects or issues not reasonably visible at the time of quotation.
Nothing in these terms limits liability where it cannot legally be excluded.
10. Complaints
We go out of our way to ensure customers are fully satisfied with the work we carry out. In the unlikely event that something does not meet expectations, please contact us as soon as possible so we can put it right promptly.
As a Which? Trusted Trader, we follow a formal complaints procedure and offer access to independent dispute resolution where necessary.
11. Governing Law
These terms are governed by the laws of England and Wales.