Privacy Policy

Last updated: 28 February 2026

1. Who We Are

Lee Valley Carpentry & Joinery Ltd is the data controller responsible for your personal information.

Address: Unit 29, Paradise Distribution Centre, Park Lane Paradise, Cheshunt, Waltham Cross EN7 6FE
Email: stepan@leecarpentry.co.uk

If you have any questions about this policy or how your data is handled, please contact us using the details above.

2. What Information We Collect

We may collect and process the following personal data:

·       Name

·       Email address

·       Telephone number

·       Property address or postcode

·       Project details you provide

·       Any photos or videos you send relating to your enquiry

We only collect information that is relevant to your enquiry or project.

3. How We Use Your Information

We use your information to:

·       Respond to enquiries

·       Provide quotations

·       Arrange site visits

·       Carry out contracted work

·       Communicate about your project

·       Maintain business records for accounting and legal purposes

We do not sell or trade your personal information.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

·       Contractual necessity – to provide quotes and carry out agreed work

·       Legitimate interest – to respond to enquiries and manage business operations

·       Legal obligation – to comply with tax and accounting requirements

5. How Long We Keep Your Data

We retain personal information only as long as necessary for business, legal and accounting purposes.

Project-related information may be retained for up to 6 years in line with standard business record-keeping requirements.

6. Sharing Your Information

We may share data with trusted third parties where necessary, including:

·       Accountants or professional advisers

·       Payment providers

·       Suppliers (if required for your project)

·       Squarespace (website hosting)

If analytics tools (such as Google Analytics) are used, anonymised usage data may be collected.

We do not transfer your data outside the UK unless appropriate safeguards are in place.

7. Your Rights

Under UK GDPR, you have the right to:

·       Access your personal data

·       Request correction of inaccurate data

·       Request erasure (where applicable)

·       Restrict or object to processing

·       Lodge a complaint with the Information Commissioner’s Office (ICO)

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ICO website: https://ico.org.uk

8. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this website.

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